Refund & Return Policy

At Sweatzy, your satisfaction is important to us—and because we work with limited-edition pieces and high-quality production, we handle returns and exchanges with care.

Refunds

We do offer refunds under the following conditions:

  • You must request a refund within 3 days of receiving your order.

  • The item must be in its original condition—unworn, unwashed, and with original packaging and tags intact.

  • Refunds will be processed once we receive and inspect the returned item.

Exchanges (Under Specific Conditions)

Exchanges are accepted only in the following cases (within 14 days of receiving your order):

  • If the size does not fit properly (too small or too big).

  • If the item arrived with a clear manufacturing defect or wrong order details (e.g., wrong size or color).

How to Request a Return or Exchange

  • Contact us via email or our contact page with your order number and clear photos of the issue.

  • Our customer support team will respond within 24–48 hours.

Shipping

  • For size issues or customer preference: The customer covers the return/exchange shipping cost.

  • For defects or order mistakes, we cover all shipping fees.